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  6 Replies
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I have Outlook open on a siloed virtual machine.
Unique email only used for the detach, email is delivered to a different email then forwarded to the email used for the Detach.
Outlook instance is never touched.

When the email is received 75% of the time Detach will create two files. I have tried everything to get it to stop the duplicates files.
This is the reason I have created redundancy in the process.
See Sceenshot#1
1 year ago
·
#8449
Hi there,

I couldn't find any attachments in your message. Please ensure you've uploaded them.
Also, could you specify your Kutools version (found under 'Help' > 'About' on the Kutools tab) and which Kutools feature you used?

Thanks,
Amanda
1 year ago
·
#8452
Version 16.00
Auto Detach
1 year ago
·
#8453
I am unable to add any type of attachment
1 year ago
·
#8454
your system just wheels (stops responding) when trying to attach any type of file
1 year ago
·
#8456
Hi Brook,

Thanks for the information. Can you please consider upgrading to Kutools version 17? This newer version may offer improved performance and help resolve the issue you're experiencing with Detach occasionally creating two files.

Also, if you could not attach a file here, please send the screenshots to amanda@extendoffice.com

Sorry for the trouble,
Amanda
1 year ago
·
#8472
double attachments in auto detach. newest version.
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